Your Information Fully Secure —
11bit Privacy Policy

11bit (https://11bit.ws) places the highest importance on user privacy. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure. By using the 11bit website or mobile app, this Privacy Policy automatically applies to you.

We handle your data in accordance with international data protection standards — in particular, the principles of GDPR. This privacy policy is available in both Bengali and English. In the event of any interpretive discrepancy, the English version shall prevail.

This policy may be updated at any time. For significant changes, you will be notified in advance via email or in-app notification. The date of the latest update is always displayed at the top of the page.

11bit only collects information that is strictly necessary for operating the platform, meeting legal obligations, and improving the user experience. We do not collect data beyond what is needed.

11bit uses your personal information for the purposes listed below. If we ever need to use your data for any additional purpose, your separate consent will be obtained.

• Account Management: Your personal and contact information is used for registration, login, KYC verification, and account security.
• Transaction Processing: Financial information is used to process deposits and withdrawals and to maintain transaction records.
• Customer Support: Contact information is used to resolve your issues, process complaints, and manage support tickets.
• Fraud Prevention: Usage and device data are analyzed to detect suspicious activity and prevent money laundering.
• Bonuses & Promotions: Usage data is used to send you relevant bonus offers based on your activity and preferences.
• Legal Obligations: Certain data must be retained to meet the requirements of licensing authorities and regulatory bodies.
• Service Improvement: Anonymized usage data is analyzed to improve platform performance and develop new features.

11bit never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:

• Payment Processors: Limited financial information is shared with mobile banking providers such as bKash, Nagad, and Rocket to process transactions.
• Licensing Authority: If our licensing authority requests specific data for routine audits, it will be provided accordingly.
• Law Enforcement Agencies: We are legally required to provide relevant information when requested through a court order or other valid legal process.
• Technology Service Providers: Cloud hosting and cybersecurity providers have limited access to data and are bound by strict confidentiality agreements.

The 11bit website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help the platform remember your preferences.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your language preference, odds format, and other personalized settings.
• Analytics Cookies: Analyzes page visits, click patterns, and usage behavior to help improve the platform. This data is fully anonymized.
• Cookie Controls: You can delete existing cookies or block new ones at any time through your browser settings. Please note that some features may not function properly if you do so.

11bit uses industry-leading technology to protect your data. Our security infrastructure undergoes regular third-party security audits.

• 256-bit SSL Encryption: All data transmitted through our website and app is protected with bank-grade SSL encryption.
• Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your login.
• Data Center Security: Our servers are housed in ISO 27001-certified data centers with 24/7 physical and digital surveillance.
• Access Control: Only authorized personnel have access to specific data, and every access is logged.
• Regular Security Audits: Penetration testing and vulnerability scans are conducted on a regular basis.
• Data Backup: All critical data is stored in encrypted offsite backups.

Every registered user at 11bit has the following rights regarding their personal data. To exercise any of these rights, contact us at support@11bit.ws.

11bit retains your data only for as long as necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration of the active account and up to 5 years after closure (for legal compliance).
• Transaction Records: A minimum of 5 years — as required under anti-money laundering laws.
• KYC Documents: Up to 5 years after account closure.
• Cookies & Browsing Data: Session cookies are deleted when the browser is closed; all other cookies last a maximum of 1 year.
• Support Ticket: Retained for up to 2 years after resolution.

Once the retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified.

11bit strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect personal information from minors.

• Age is verified at registration and re-confirmed during the KYC process.
• If an underage account is detected, it is immediately closed and all associated data is permanently deleted.
• Parents are advised to install parental control software on their devices.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated Privacy Team:

• Email: support@11bit.ws
• Response Time: An initial response is provided within 72 hours.
• Live Chat: 24/7 live chat support is available.

We aim to fully resolve all privacy-related requests within 30 days. If a case requires more time, you will be informed in advance.